Over the last three years we have had a huge rise in the number of clients that approach the bureau for advice, with as many as 42 people in one day arriving at the door, as well as the bureau receiving requests via e-mail and telephone. To increase the number of clients we can support, we want to increase the number of interview rooms we have from three to six, as well as increasing the number of telephones advice positions we have.
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We have secured additional space in our existing building and now need to raise funds to convert the additional rooms into back office space and interview rooms. We also need to replace our telephone system so that we can take more telephone calls, as well as gaining an understanding of how many people are trying to access our service by telephone, and at what times of the day. This will also enable us to plan our resources more effectively. Our expansion includes a new rooms that needs sub dividing, which will unable us to have a much needed reception area, as well as an interview room and seperate back office space. Two existing rooms admin rooms will be turned into interview rooms, after the current kitchen has been removed from an additional room and replaced with a managers office, and an additional games room is to be converted into a meeting and training room. This will also enable the bureau to rasie funds by hiring out the meeting room to external organisations. The total cost pf the project is expected to be in the region of ¬£30,000 and following a grant of ¬£10,000 from one of our funders, Babergh District Council, the bureau needs to raise additional funding to complete this project. The
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