British Dyslexia Association

Protecting the BDA national Helpline

The BDA Helpline is in urgent needs of funds to continue its vital work. The British Dyslexia Association is the leading dyslexia organisation in the UK and the only organisation to offer a free national telephone and email Helpline.

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    Category

  • Community Support & DevelopmentCommunity Support & Development
  • Education/Training/EmploymentEducation/Training/Employment
  • Health/WellbeingHealth/Wellbeing
  • Human Rights/AdvocacyHuman Rights/Advocacy

    Helping

  • Children (3-18)Children (3-18)
  • Women & GirlsWomen & Girls
  • Young People (18-30)Young People (18-30)
  • OtherOther

Location

Situation

The BDA Helpline currently answers around 9,000 calls per year and 5,000 email enquiries. It is manned by a Helpline Manager, two job-sharing Helpline Co-ordinators and currently 16 volunteers each working a half day per week. It is based at the BDA national office in Bracknell, Berks. Calls are received from parents, students, teachers, employers, employees, and other related organisations and individuals. 53% of calls are child related, 47% adult. The Helpline aims to offer impartial advice and information on a wide variety of dyslexia related issues. The work is particularly demanding and the amount of knowledge and information required is extensive. This includes schools, education and special educational needs policy, teaching, curriculum and examination advice, dyslexia assessment and support, assistive technology, employment and discrimination issues and a wide variety of personal enquiries. Some of the enquiries come from overseas. The cost of running the Helpline is currently £80k per year. From March 2009, the current funding will cease and the BDA will be unable to offer the level of funding necessary to run this vital service.

Solution