Members of public to have access to an information kiosk in the CAB waiting area.
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Some clients do not need full advice initially - they need information about their rights and responsibilities and they can then take the first steps themselves. An information kiosk with access to the CAB Adviceguide as well as links to apt local websites (eg City Council services; the Disability Association) will enable clients to access this information - and empower them to gain an element of control over their situation. This will improve access to services for people without home internet access as well as those members of the public unable to access information in traditional ways. This may also negate the need for full advice at this initial stage which will free up interviews for people with more complex matters or who are less able to manage their own problems. ¬£5k is needed for an information kiosk.
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