Lothian Centre for Inclusive Living

Your Call: national telephone counselling service

Your Call the first free Scotland wide telephone counselling service staffed by disabled people, who work with disabled adults The project objectives of Your Call are: improved quality of life for service users; improved choice and control, equality of access to counselling

history Campaign has now closed

It ran from 12:00 PM, 1 April 2012 to 12:00 PM, 1 March 2013

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    Categories

  • Health/WellbeingHealth/Wellbeing

    Helping

Location

Situation

Your Call wants to support disabled people with a range of neurological conditions and complex needs including Chronic Fatigue Syndrome, ME, Post-Polio Syndrome, blindness and partially sighted, Parkinson’s disease, stroke, MS and Friedrichs ataxia: all of which are made more challenging for our clients by rural isolation, financial poverty, a lack of locally based accessible counselling services, mobility issues and some counselling services do not have personal experience of disability

Solution

A telephone counselling service is accessible from clients own home, it can reach into every community, there is no need for groups of people living in the same community to have similar needs, transport is no longer a barrier, it is free at point of access and clients do not have to wait longer than 1 month for an appointment, and counsellors are disabled people who have been trained to professional standards