Coventry Independent Advice Service

Advice by email and web-chat

We want to extend our reach within the city, allowing everyone to seek advice via email and web-chat services. This would open up additional 'advice channels', alongside more traditional 'face-to'face' delivery, increasing service availability generally and access by younger people in particular.

history Campaign has now closed

It ran from 12:00 PM, 29 November 2016 to 12:01 PM, 6 December 2016

Registered Charity in England and Wales (1015216)

Check mark Match funded

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    Category

  • Community Support & DevelopmentCommunity Support & Development
  • Health/WellbeingHealth/Wellbeing
  • Human Rights/AdvocacyHuman Rights/Advocacy

    Helping

Location

Situation

Our 'traditional' face-to-face services are in high demand and people often ask whether they could access advice online or via email. In addition, there is considerable evidence confirming that younger people (in particular) rarely access advice services established for the general population. Live chat/online/email is convenient and instantly available. It can be developed as a compliment to existing service, helping to meet levels of currently unmet demand.

Solution

We can extend the reach of our advice services and meet demand in different ways. Online/web-chat and email advice can be developed as a compliment to existing services, helping to meet levels of currently unmet demand across the general population and among younger people in particular.