This campaign has now closed
We want to extend our reach within the city, allowing everyone to seek advice via email and web-chat services. This would open up additional 'advice channels', alongside more traditional 'face-to'face' delivery, increasing service availability generally and access by younger people in particular.
Categories
Beneficiaries
Situation
Our 'traditional' face-to-face services are in high demand and people often ask whether they could access advice online or via email. In addition, there is considerable evidence confirming that younger people (in particular) rarely access advice services established for the general population. Live chat/online/email is convenient and instantly available. It can be developed as a compliment to existing service, helping to meet levels of currently unmet demand.
Solution
We can extend the reach of our advice services and meet demand in different ways. Online/web-chat and email advice can be developed as a compliment to existing services, helping to meet levels of currently unmet demand across the general population and among younger people in particular.