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A taxi-like service staffed entirely by volunteer drivers helping people to access services in a rurally isolated area.

100%
Categories

  • Community Support & Development Community Support & Development
  • Health/Wellbeing Health/​Wellbeing
  • Hospitals/Hospices Hospitals/​Hospices
  • Sports/Recreation Sports/​Recreation
  • Other Other
  • Beneficiaries

    • Older People Older People
    • Women & Girls Women & Girls
    • Young People (18-30) Young People (18-30)
    • Other Other

    Situation

    We administer the Volunteer Car service, which collects people from thier homes and takes them to various destinations. All our drivers are volunteers, using ther own vehicles to carry those who need their help. Ther service costs the client 40p/mile, which is paid directly to the driver for their fuel costs, insurance and wear and tear on the vehicle. We at NTCTA Ltd make no charge for the administration of the scheme. The demand on the service increased dramiatically in 2007, when the NHS stopped funding transport to get people to hospital. We saw our call volune rise by around 1500%, from 2-4 calls per month up to 50 calls per month. We had to take on extra administrative staff to cover the call volume and recruit new volunteer drivers. The cars can be booked for any purpose,and to any destination as long as we have an available volunteer to take them!

    Solution

    100%
    Categories

  • Community Support & Development Community Support & Development
  • Health/Wellbeing Health/​Wellbeing
  • Hospitals/Hospices Hospitals/​Hospices
  • Sports/Recreation Sports/​Recreation
  • Other Other
  • Beneficiaries

    • Older People Older People
    • Women & Girls Women & Girls
    • Young People (18-30) Young People (18-30)
    • Other Other