Herpes Viruses Association

Helpline project worker

To emply a full-time staff member to answer helpline calls. At present these calls are answered from 4-9 pm by our two over-worked staff members with some help from volunteers.

history Campaign has now closed

It ran from to

open_in_new https://herpes.org.uk/

Registered Charity in England and Wales (291657)

Donations

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    Category

  • Health/WellbeingHealth/Wellbeing

    Helping

Location

  • I feel so much better, just from this one call.

    — Caller to the helpline

  • "It is wonderful to be able to speak to someone who knows so much about this - internet sites are confusing.

    — Person calling our helpline (Anon)

  • I feel so much better, just from this one call.

    — Caller to the helpline

  • "It is wonderful to be able to speak to someone who knows so much about this - internet sites are confusing.

    — Person calling our helpline (Anon)

Situation

Giving the callers with herpes simplex on the genitals enough time on the helpline is a problem as their needs are complex and varied. Calls can last more than an hour. Currently our 'herpes virus helpline volunteers' offer five hours a day starting at 4 pm. But the logs show that people are trying the helpline from 9 am. We need to offer a longer 'open time' to enable everyone who needs our assistance to access it. This will require a paid project worker.

Solution

If we have 1 staff dedicated to answering helpline calls, we can offer the callers a service during the full working day PLUS the evenings when volunteers answer. The HVA has amassed 25 years' worth of experience in helping patients' emotional needs as well as dealing with the physical problems of this virus. Also, patients with genital herpes need someone to talk to about their concerns who is not family or GP as they don't want these people to be aware that they have contracted it.