High quality information, advice and guidance is the key, together with the high quality learning facilities in our 2 IT suites, one of which is situated in the heart of one of the most disadvantaged communities in Sheffield. It is the first step that is the most difficult to take, and the jump from 'toe in the water' to formal level 1 courses or higher is too big for many of our learners. Changes to funding streams have left them high and dry so they cannot dip their toe in the water. The supportive ongoing guidance is critical to helping people progress. Options encompass a combination of English for Spearkers of Other Languages, literacy, numeracy, ICT including multimedia and project management., sewing and within reason requests form participants.