Age Concern Gateshead

INFORMATION & ADVICE FOR OLDER PEOPLE IN GATESHEAD

We need to keep our Information Centre for Older People on Gateshead High Street open. Due to lack of funding we're currently only able to open 2 days per week - & we're not meeting demand. We provide a one stop shop on a wide variety of subjects (eg benefits, pensions, care) in a deprived area.

history Campaign has now closed

It ran from to

Registered Charity in England and Wales (702561)

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    Category

  • Health/WellbeingHealth/Wellbeing
  • Homeless/RefugeHomeless/Refuge
  • Human Rights/AdvocacyHuman Rights/Advocacy
  • Poverty Alleviation/ReliefPoverty Alleviation/Relief

    Helping

Location

  • "My mother's finding it difficult to cope at home but we don't know what help is available."

    — Janet

  • "I've had this letter about my pension but I can't make head or tail of it."

    — Jim (aged 79)

  • "I'd never heard about Attendance Allowance until I came in.It's really made such a difference."

    — Elsie (aged 85)

  • "My mother's finding it difficult to cope at home but we don't know what help is available."

    — Janet

  • "I've had this letter about my pension but I can't make head or tail of it."

    — Jim (aged 79)

  • "I'd never heard about Attendance Allowance until I came in.It's really made such a difference."

    — Elsie (aged 85)

Situation

Information & advice is essential to enable people to make decisions and access any help they might need. People tell us it's easier for them if they can come in & have a chat with someone, get help filling in a form, ask someone to make a phone call for them if a matter is complex. (We also provide information via the phone & home visits for people who are housebound.) Often people don't know where to turn or where to start. The very complex benefits & pensions sytems can be confusing.

Solution

We will provide a one stop shop for older people on Gateshead High Street which is friendly & welcoming. Our Information Centre (staffed by a worker supported by a small team of volunteers) provides direct help & support with queries (& signposts elsewhere if we can't help). We do benefit checks, fill in forms for people, problem solve, liaise with the Council/utility providers etc on people's behalf, provide information on a wide variety of topics.