During the course of all our work with young people our youth workers build up a very special relationship with them. While the young people are engaged in an activity or project they reveal a great deal about themselves and when a crisis occurs in their life it is to our youth workers that they turn. Without an appointment. Usually with any warning. The buzzer rings at our office and our youth workers have to respond to the person, and problem, with which they are suddenly faced. This means interrupting the work they have been doing, perhaps planning the activities for a project, or writing a report to a funder. The problem may be that they have been excluded from school (often another family member like a grandparent will arrive with them in this case), the fact that they were arrested the previous evening, perhaps they have just been advised that they have been exposed to a sexually transmitted disease; or they don’t like their teacher and have walked out of school. We never know who, or what problem, will be behind the unexpted buzz at our door. Our youth workers provide not only a friendly ear but essentially somewhere, and someone, they trust for young people to turn to who understand the issues affecting young people. If we are unable to resolve a problem ourselves we never just hand over a name and number; when a young person is ready we either make the appointment for them, or help them to make the appointment, with the specialist service they need. In order to offer this service we work closely in partnership with the following agencies: Connexions, Bromley Y, BYPASS, CAMHS, Bromley Social Services, The Benefits Agency, Bromley YOT. Availability: Like all our other projects the One-to-One facility is open to any young person aged between 11 and 18. In practice a large proportion of the young people we see in this way tend to be known to us through our projects, including detached work on the streets of Bromley. We are often also faced with young people we have never met before, who have been sent along by a friend.