THIS PROJECT IS NOW CLOSED. Our Focus on Learning Project will improve the training of our 30 helpline volunteers who all work from home. Through greater use of teleconferencing, it will engender a greater sense of community among people who are usually too ill to go to work or a call centre.
It ran from 10:00 AM, 5 December 2011 to 4:00 PM, 22 December 2011
Registered Charity in England and Wales (801279)
To bring professional training to a group of volunteers who are scattered round the UK at a time when the charity is unable to pay for additional training out of its own resources.
Focus on Learning will recruit professional trainers to deliver five separate modules by teleconferencing on specialist subjects like coping with panic and anxiety attacks, coping with distressed callers and helping callers manage at work. The project will engender greater team spirit by enabling participants to share experiences and knowledge. Our volunteers are generally not well enough to travel to face-to-face group training sessions - hence the preference for teleconferencing.
Please upgrade your browser to continue.