Many people in severe housing need are vulnerable and have multiple problems. For many people their housing problems are bound up with, and often caused by, other issues such as relationship breakdown, domestic violence, racial harassment, mental and physical health issues and loss of employment. They frequently need sustained, long-term practical help in order to resolve their housing situation and start to rebuild their lives.

We will provide advice by telephone and via face-to-face appointments, followed by individual case work, advocacy and practical support, drawing on our excellent working relationships with local partners, built up since the charity was founded 49 years ago. Last year, for example, we helped over 400 individuals and families to achieve a better quality of life. In 2012-13, a positive outcome was achieved in 98% of cases.