Many of the 840 people FitzRoy support are non-verbal. Support staff try hard to interpret what the people we support want, but sometimes 'get life wrong', which is extremely frustrating for the person concerned. This frustration often manifests itself as challenging behaviour which is very distressing for that person and their caregiver. Nationwide, a representative group of the people we support, have told us that communication technology is a top priority.

MyChoicePad app uses 4000 Makaton (universal sign language) signs and pictures to enable non-verbal people to clearly express their feelings and make choices. It can be personalised using photos and video. We've trialled at three of our services with remarkable results. Users have quickly got to grips with the app and are visibly happier, more engaged, calmer and having meaningful two-way conversations with their carers. We are fundraising for iPads to give a voice to as many people as possible.